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Trade Account Policy

Terms & Conditions of Trade

Welcome to Freshway Cleaning Supplies. If you wish to apply for a commercial credit account, please review our standard credit application requirements and the binding Terms & Conditions below.

Part 1

Credit Account Application Requirements

To apply for a Trade Credit Account, you will be required to complete our formal application form providing the following information:

1. Business & Identification Details

  • Applicant Entity: Full Legal Name of Applicant
  • Company Identifiers: ABN & ACN
  • Registered Trade Name: Trading Name (if different from legal name)
  • Business Profile: Date Business Commenced & Nature of Business
  • Key Personnel: Full Details of Partners / Directors (Name, DOB, Address, Drivers Licence, Title, Mobile)

2. Contact & Logistics Information

  • Addresses: Registered Postal Address & Standard Delivery Address
  • Operations: Preferred Delivery Time & General Contact (Phone/Email)
  • Accounts Payable: Dedicated AP Contact Person, Direct Phone, and Email
  • Purchasing: Dedicated Buying Contact Person, Direct Phone, and Email
  • Banking Details: Name of Banking Institution

3. Credit & Purchasing Preferences

  • Account Capacity: Estimated Monthly Purchases & Credit Limit Requested
  • Requested Terms: Selection of COD, 14 Days, or 30 Days
  • Order Management: Purchase Orders Required (Yes/No) and designated PO Email
  • Trading History: Disclosure of prior trading history under any other account name
  • Trade References: Minimum of three (3) active commercial trade references required (including Company Name, Contact Person, Phone, Email, Address, and Current Credit Terms)
Part 2

Standard Terms & Conditions

Between:
The Trustee for Freshway Cleaning Chemicals Supplies Unit Trust (ABN 18 773 054 807) (“Supplier”)
and
The Entity named in the Credit Account Application (“Customer”)

Clause 1

1. Acknowledgement

1.1 These Terms & Conditions govern all Products supplied by the Supplier to the Customer under any purchase order, quotation or credit arrangement.

1.2 Placement of any order constitutes acceptance of these Terms.

1.3 These Terms prevail over any terms issued by the Customer unless expressly agreed in writing.

Clause 2

2. Prices

2.1 The Customer must pay the Supplier’s prices as specified in the Supplier’s price list at the time of order.

2.2 The Supplier may increase prices by providing no less than 90 days' prior written notice.

2.3 Freight, delivery, taxes, duties and charges will be included or separately itemised on the invoice.

Clause 3

3. GST

The Customer must pay GST and any other taxes, duties, fees & levies for the products supplied. The amount that the Customer owes the Supplier will be stated in an invoice to the customer.

Clause 4

4. Terms of Payment

4.1 All invoices are payable strictly 30 days from the date of the invoice.

4.2 A minimum monthly spend of $2,000 (including GST) applies to this credit account. The Supplier may review, reduce or withdraw credit facilities if this minimum is not maintained.

4.3 The Customer's first order will be supplied on a Cash on Delivery (COD) basis. Approved credit terms will apply to subsequent orders once the account has been established.

4.4 The Customer may not withhold payment due to a dispute unless agreed by the Supplier.

4.5 Overdue amounts accrue interest at 2% per month, calculated daily.

4.6 The Supplier may suspend further deliveries if any amount remains unpaid.

Clause 5

5. Delivery & Risk

5.1 Delivery dates are estimates only. The Supplier is not liable for delays.

5.2 The Supplier shall endeavor to effect delivery of the Products at the time(s) required by the Customer, but failure to do so shall not confer any right of cancellation or refusal of delivery on the Customer.

5.3 Risk passes to the Customer upon delivery to the Customer’s nominated location.

5.4 Title remains with the Supplier until payment is received in full.

5.5 The Customer must inspect Products and notify defects within 7 days. Failure to do so constitutes acceptance.

Clause 6

6. Returns

6.1 Subject to law, the Supplier is not obliged to accept returns.

6.2 A restocking fee of 20% applies for approved returns.

6.3 The Customer must pay freight for returns unless the Supplier is at fault.

Clause 7

7. Cancellation of Orders

7.1 The Customer may cancel an order within 24 hours of placement without any penalty or indemnity only if the Products are standard stocked items.

7.2 The Customer may not cancel orders for:

  • (a) special-order or non-stock goods,
  • (b) goods already dispatched, or
  • (c) goods purchased specifically to fulfil the Customer’s order.

7.3 The Customer must reimburse the Supplier’s costs for unauthorised cancellations.

Clause 8

8. Legal Title & PPSA

8.1 Title does not pass until full payment is received.

8.2 The Customer must hold Products as bailee and store them separately until paid.

8.3 The Supplier may repossess unpaid goods and enter premises to recover them.

Clause 9

9. Default

The Customer is in default if:

  • (a) it fails to pay an invoice when due;
  • (b) becomes insolvent;
  • (c) commits a material breach of these Terms.

Upon default, the Supplier may:

  • Deem all amounts immediately due;
  • Suspend or cancel supply;
  • Recover Products;
  • Recover all enforcement costs including legal fees.
Clause 10

10. Warranty

10.1 Manufacturer warranties apply.

10.2 To the extent permitted by law, all implied warranties are excluded.

10.3 The Supplier is not liable for consequential loss.

Clause 11

11. Limitation of Liability

11.1 To the extent permitted by law, the Supplier shall not be liable to the Customer for any injury, harm, loss, damage, costs, expense or other claim including economic loss arising from the supply of the Products.

11.2 Where liability cannot be excluded, it is limited to:

  • (a) replacement of the Products;
  • (b) repair of the Products; or
  • (c) reimbursement of the cost of replacement or repair.
Clause 12

12. Force Majeure

The Supplier is not liable for failure to perform due to events outside its control. This includes, but it is not limited to adverse weather, natural disasters, industrial action, shortages of materials, transport delays, equipment failure, government restrictions, or other unforeseen events. The Supplier will notify the Customer where possible and will resume performance as soon as reasonably practicable.

Trade Account FAQ

Essential customer insights regarding Commercial Trade Credit Accounts and policies.

What is the minimum monthly spend required for a trade credit account?

A minimum monthly spend of $2,000 (including GST) applies to this credit account. The Supplier reserves the right to review, reduce, or completely withdraw credit facilities if this minimum purchasing volume is not maintained.

How is my very first order handled after opening a trade account?

The Customer's first order will be supplied strictly on a Cash on Delivery (COD) basis. Approved credit terms will only apply to subsequent orders once the account setup has been established and officially approved.

What are the standard payment terms and penalties for overdue invoices?

All credit account invoices are payable strictly 30 days from the date of the invoice. Overdue amounts will automatically accrue interest at a rate of 2% per month, calculated daily. Furthermore, the Supplier may suspend further deliveries if any outstanding amount remains unpaid.

Are there any restrictions or fees on order cancellations and returns?

Standard stocked items may be cancelled within 24 hours of placement without penalty. However, cancellations are strictly prohibited for special-order or non-stock goods, goods already dispatched, or goods purchased specifically to fulfill your specific order. Approved returns are subject to a 20% restocking fee, and the Customer must pay all return freight costs.

Who owns the products before the invoice is fully paid?

Legal title to the products does not pass until full payment is received by the Supplier. Under Personal Property Securities Act (PPSA) regulations, the Customer must hold products as a bailee and store them separately. Upon default, the Supplier holds the legal right to repossess unpaid goods and enter any premises to recover them.

How is my personal and credit check data protected under this application?

All personal and commercial information provided in this application is processed strictly in accordance with the Privacy Act 1988 and the Australian Privacy Principles. Data may be disclosed to credit reporting agencies, ASIC, and government registries (including the Personal Property Securities Register) solely for necessary credit assessment and ongoing account management purposes.

Contact & Corporate Information

Phone 1300 567 002
ABN 18 773 054 807
Supplier Entity The Trustee for Freshway Cleaning Chemicals Supplies Unit Trust
Governing Law: This Trade Policy and Agreement is governed exclusively by the laws of New South Wales (NSW), Australia.

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