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Terms & conditions

TERMS & CONDITIONS FOR PACVAC VACUUM CLEANER TRADE-IN

  1. Participation in this offer is deemed acceptance of these Terms and Conditions.
  2. The Offeror is Pacvac Pty Ltd, ABN 60 709 396 593 of 7 Mackay Street, Kewdale, WA 6105, Australia.
  3. This offer is only open to Australian Residents, who are not employees or Directors of the Offeror, or any of the employees or Directors of the Agencies involved in this offer.
  4. Any persons under the age of 18 years must seek permission to participate from their parent or guardian.
  5. The Offer Period commences at 8.00 am (AEST) on 10 June 2019 and finishes at 2.00pm (AEST) on 14 June 2019 (“Offer Period”).
  6. This promotion applies to any old complete vacuum cleaner being used as a trade-in on a new Pacvac backpack vacuum cleaner during the offer period.
  7. Modified trade-in machines will be deemed invalid for this offer.
  8. The trade-in value is $50 (inc. GST) deduction from the purchase price of the machine of your choice (new machines eligible for selection include any machines detailed in point 6 above).
  9. The trade-in value has no cash value and must be used toward the purchase of a new Pacvac vacuum machine from those eligible as detailed in point 6.
  10. The trade-in value must be used in full at the time and location of the trade-in.
  11. Claimant must retain new proof of purchase for their own records.
  12. All trade-ins are final and you will not have the right to request a return of your trade-in machine or any accessories, once your trade-in value has been applied to the purchase of a new machine instore.
  13. The Offeror, to the extent permitted by applicable law, disclaim liability whether in contract, tort (including negligence), under any statute or otherwise, in relation to this offer.
  14. No responsibility will be accepted by the Offeror for late or misdirected participation.
  15. If for any reason this offer is interfered with in any way or not capable of running as planned, including but not limited to tampering, unauthorised intervention, fraud or any other causes beyond the control of the Offeror which corrupts or affects the administration, security, fairness, integrity or proper conduct of this offer, then the Offeror reserves the right in its sole discretion and subject to any written directions given by any relevant authority, to cancel, terminate, modify or suspend the offer, or invalidate any affected claims.
  16. This Offer is not transferable.

Product Information

We supply a wide range of commercial cleaning machines, including vacuum cleaners (backpack, wet & dry, HEPA), floor polishers, carpet extractors, pressure washers, and more.

Yes, we provide environmentally friendly chemical options that comply with Australian safety and environmental standards.

Definitely! We offer in-store demos and can sometimes arrange on-site demonstrations.

Yes, we keep an inventory of common spare parts and can arrange repairs or replacements.

Most new machines come with a manufacturer’s warranty, typically covering parts and labor for a set period. Refurbished items include a limited service-backed warranty to ensure reliability.

Absolutely. Each product page contains full specifications, and you can contact us for further details or datasheets.

Yes, we provide up-to-date Safety Data Sheets (SDS) for all our cleaning chemicals.

Ordering and Shipping

Check our Shipping Policy for details.

Standard delivery typically takes 3–7 business days depending on your location.

Yes, expedited shipping options are available for urgent orders—please contact customer support to arrange. We can offer same day service for Sydney wide

Yes, Simply fill out our Bulk Pricing Request Form with your product list and quantity needs, and our team will provide you with a tailored quote.

Please contact us immediately if you need to change or cancel your order. Changes may not be possible once processing begins.

Currently, we do not offer order tracking. For updates, please contact our team directly, and we’ll assist you with your order status.

Returns and Exchanges

We accept returns within 14 days for unused items in original condition. Check out Refund Policy details.

Return shipping is generally at the customer's expense unless the product was faulty or damaged on arrival.

Refunds are processed within 7 business days after we receive and inspect the returned item.

A receipt or proof of purchase is required to process returns or exchanges.

Repairs and Servicing

Yes, we provide repair and servicing for vacuums, floor machines, and other equipment purchased from us.

Contact customer support with details of the issue; we’ll guide you through the process.

Yes, repairs come with a limited warranty on parts.

Most repairs are completed within 5–10 business days depending on parts availability.

Unfortunately we are unable to attend site for repairs or maintenance.

Yes, many common replacement parts are available for purchase.

Customer Support

Support is available Monday to Friday, 9 AM to 4 PM AEST.

Yes, visit us during business hours to see products and get in-person advice.

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