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Get a FREE Hoodie, Battery or Can Cooler with selected Makita products – Limited time only
Last updated: 2026

Terms & Conditions

These Terms & Conditions govern your use of the Freshway Supplies website and your purchase of products from us. By accessing our website or placing an order, you agree to the Terms outlined below.

Section 1

About Us

Freshway Supplies sells cleaning supplies, chemicals, equipment and associated products to customers across Australia.

Section 2

Acceptance of Terms

By using our website, placing an order or contacting us, you agree to follow and be bound by these Terms.

If you do not agree, you must not use this website or purchase products from us.

We may update these Terms from time to time. The most current version will always be available on our website.

Section 3

Product Information

We aim to provide accurate product descriptions, specifications and images. However:

  • product colours may vary
  • specifications may change without notice
  • packaging may differ from what is shown

All products are subject to availability.

We reserve the right to correct errors, update information or modify product details at any time without prior notice.

Section 4

Pricing & Payment

All prices on our website are displayed in Australian Dollars (AUD) and include GST unless stated otherwise.

Payment must be received before your order is processed or dispatched.

We accept major payment methods including:

  • credit and debit cards
  • PayPal
  • Shopify Payments
  • Buy Now Pay Later options (if enabled)

Prices may change at any time without notice.

Section 5

Order Processing & Cancellations

Once an order has been placed, we will confirm receipt via email.

We reserve the right to cancel an order for reasons including:

  • fraud detection
  • payment failure
  • stock unavailability
  • errors in pricing or product information

If an order is cancelled, you will be notified and refunded.

If you wish to cancel your order, please contact us immediately. Orders already dispatched cannot be cancelled and will be handled under our Refund & Returns Policy.

Section 6

Shipping & Delivery

Delivery timeframes depend on your location and the courier used.

Freight charges are calculated at checkout.

By placing an order, you agree to our Shipping & Delivery Policy, which outlines delivery times, authority to leave, bulky-item restrictions and transit issues.

Risk of loss transfers to the customer once the order is handed to the courier, except where prohibited by law.

Section 7

Returns, Refunds & Warranty

Our Refund & Returns Policy explains your rights under Australian Consumer Law, including:

  • change-of-mind returns
  • 7-Day Money Back Guarantee
  • faulty, damaged or incorrect items
  • products that cannot be returned (e.g. chemicals, used products)

All returns require proof of purchase.

Nothing in these Terms limits your rights under the Australian Consumer Law (ACL).

Section 8

Customer Responsibilities

You agree that:

  • all information you provide is accurate and up-to-date
  • you will not misuse our website
  • you will not attempt to disrupt, hack or damage our system
  • you will comply with all Australian laws regarding the use of chemicals and cleaning equipment

You are responsible for maintaining the confidentiality of your account and password, where applicable.

Section 9

Limitation of Liability

To the fullest extent permitted by Australian law, Freshway Supplies is not liable for:

  • indirect, incidental or consequential loss
  • loss of profits, revenue, business or data
  • delays caused by couriers or third-party service providers

Our liability is limited to the amount paid for the product or service in question.

Nothing in these Terms excludes or restricts your rights under the Australian Consumer Law.

Section 10

Intellectual Property

All website content — including images, text, graphics, logos, product data and digital content — is owned by Freshway Supplies or its licensors.

You may not copy, reproduce, modify or distribute website content without our written consent.

Section 11

Third-Party Services

We may use third-party platforms such as:

  • Shopify
  • Google Analytics
  • Meta / Facebook
  • courier and logistics providers

These third parties may collect information as described in our Privacy Policy.

We are not responsible for the content, operation or policies of external websites.

Section 12

Prohibited Uses

You must not use our website for:

  • illegal activities
  • fraud or identity theft
  • interfering with website security
  • uploading harmful code or malware
  • violating intellectual property rights

Any misuse may result in account suspension and legal action.

Section 13

Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes will be resolved in NSW courts or tribunals.

Section 14

Contact Us

For questions about these Terms, please contact us using the details below.

Freshway Supplies aims to make its website terms clear, accessible and aligned with Australian Consumer Law.

Frequently Asked Questions

Below are common questions about orders, payments, returns and delivery. The markup is structured so search engines can understand the FAQ content more clearly.

Can I cancel my order after placing it?

Yes, you should contact Freshway Supplies immediately if you want to cancel an order. If the order has already been dispatched, it cannot be cancelled and will instead be handled under the Refund & Returns Policy.

What payment methods does Freshway Supplies accept?

Freshway Supplies accepts major credit and debit cards, PayPal, Shopify Payments and Buy Now Pay Later options when those options are enabled on the website.

How long does delivery take in Australia?

Delivery times depend on your location and the courier used. Estimated delivery timeframes are shown at checkout or in the Shipping & Delivery Policy.

Are all products always available?

No. All products are subject to availability. Freshway Supplies may also correct product errors, update details or modify specifications without prior notice.

Does Freshway Supplies allow change-of-mind returns?

Freshway Supplies explains change-of-mind returns, the 7-Day Money Back Guarantee, and return conditions in the Refund & Returns Policy. Proof of purchase is required for all returns.

What happens if my order arrives damaged or incorrect?

If your order arrives damaged, faulty or incorrect, you should contact Freshway Supplies as soon as possible so the issue can be reviewed and resolved according to the Returns Policy.

When does responsibility for delivery transfer to the customer?

Risk of loss transfers to the customer once the order is handed to the courier, except where prohibited by Australian law.

Do these Terms affect my Australian Consumer Law rights?

No. Nothing in these Terms limits, excludes or restricts your rights under the Australian Consumer Law.

Contact Details

Email support@freshwaysupplies.com.au
Phone 1300 567 002
Address 208 Princes Highway, Arncliffe NSW 2205
ABN 18 773 054 807

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