Terms & Conditions

LAST UPDATED: 2025

These Terms & Conditions (“Terms”, “we”, “us”, “our”) govern your use of the Freshway Supplies website (https://freshwaysupplies.com.au/) and your purchase of products from us. By accessing our website or placing an order, you agree to the Terms outlined below.

Please read these Terms carefully before using our services.

1. ABOUT US

Freshway Supplies
ABN: 18 773 054 807
Address: 208 Princes Highway, Arncliffe NSW 2205
Email: support@freshwaysupplies.com.au
Phone: 1300 567 002

Freshway Supplies sells cleaning supplies, chemicals, equipment and associated products to customers across Australia.

2. ACCEPTANCE OF TERMS

By using our website, placing an order or contacting us, you agree to follow and be bound by these Terms.
If you do not agree, you must not use this website or purchase products from us.
We may update these Terms from time to time. The most current version will always be available on our website.

3. PRODUCT INFORMATION

We aim to provide accurate product descriptions, specifications and images. However:
product colours may vary
specifications may change without notice
packaging may differ from what is shown
All products are subject to availability.
We reserve the right to correct errors, update information or modify product details at any time without prior notice.

4. PRICING & PAYMENT

All prices on our website are displayed in Australian Dollars (AUD) and include GST unless stated otherwise.
Payment must be received before your order is processed or dispatched.
We accept major payment methods including:
credit and debit cards
PayPal
Shopify Payments
Buy Now Pay Later options (if enabled)
Prices may change at any time without notice.

5. ORDER PROCESSING & CANCELLATIONS

Once an order has been placed, we will confirm receipt via email.
We reserve the right to cancel an order for reasons including:
fraud detection
payment failure
stock unavailability
errors in pricing or product information
If an order is cancelled, you will be notified and refunded.
If you wish to cancel your order, please contact us immediately. Orders already dispatched cannot be cancelled and will be handled under our Refund & Returns Policy.

6. SHIPPING & DELIVERY

Delivery timeframes depend on your location and the courier used.
Freight charges are calculated at checkout.
By placing an order, you agree to our Shipping & Delivery Policy, which outlines delivery times, authority to leave, bulky-item restrictions and transit issues.
Risk of loss transfers to the customer once the order is handed to the courier, except where prohibited by law.

7. RETURNS, REFUNDS & WARRANTY

Our Refund & Returns Policy explains your rights under Australian Consumer Law, including:
change-of-mind returns
7-Day Money Back Guarantee
faulty, damaged or incorrect items
products that cannot be returned (e.g. chemicals, used products)
All returns require proof of purchase.
Nothing in these Terms limits your rights under the Australian Consumer Law (ACL).

8. CUSTOMER RESPONSIBILITIES

You agree that:
all information you provide is accurate and up-to-date
you will not misuse our website
you will not attempt to disrupt, hack or damage our system
you will comply with all Australian laws regarding the use of chemicals and cleaning equipment
You are responsible for maintaining the confidentiality of your account and password, where applicable.

9. LIMITATION OF LIABILITY

To the fullest extent permitted by Australian law:
Freshway Supplies is not liable for:
– indirect, incidental or consequential loss
– loss of profits, revenue, business or data
– delays caused by couriers or third-party service providers
Our liability is limited to the amount paid for the product or service in question.
Nothing in these Terms excludes or restricts your rights under the Australian Consumer Law.

10. INTELLECTUAL PROPERTY

All website content — including images, text, graphics, logos, product data and digital content — is owned by Freshway Supplies or its licensors.
You may not copy, reproduce, modify or distribute website content without our written consent.

11. THIRD-PARTY SERVICES

We may use third-party platforms such as:
Shopify
Google Analytics
Meta/Facebook
Courier and logistics providers
These third parties may collect information as described in our Privacy Policy.
We are not responsible for the content, operation or policies of external websites.

12. PROHIBITED USES

You must not use our website for:
illegal activities
fraud or identity theft
interfering with website security
uploading harmful code or malware
violating intellectual property rights
Any misuse may result in account suspension and legal action.

13. GOVERNING LAW

These Terms are governed by the laws of New South Wales, Australia.
Any disputes will be resolved in NSW courts or tribunals.

14. CONTACT US

For questions about these Terms, please contact us:

Email: support@freshwaysupplies.com.au
Phone: 1300 567 002
Address: 208 Princes Highway, Arncliffe NSW 2205

Frequently Asked Questions

What are these Terms & Conditions for?

These Terms & Conditions govern your use of the Freshway Supplies website and your purchase of products from us. By using the site or placing an order, you agree to follow these Terms.

Who is Freshway Supplies?

Freshway Supplies is an Australian business (ABN 18 773 054 807) based at 208 Princes Highway, Arncliffe NSW 2205, supplying cleaning chemicals, equipment and related products across Australia.

How can prices or product information change?

We aim to keep all product details accurate, but colours, specifications and packaging may change without notice. We may correct errors, update information or change product details and prices at any time.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, Shopify Payments and, where enabled, Buy Now Pay Later options. Payment must be received before your order is processed or dispatched.

Can my order be cancelled?

We may cancel an order in cases such as payment failure, suspected fraud, stock unavailability or obvious pricing errors. If your order is cancelled, you will be notified and refunded. If you wish to cancel, please contact us immediately—orders already dispatched are handled under our Refund & Returns Policy.

How do shipping and delivery work?

Delivery timeframes depend on your location and the courier used. Freight charges are calculated at checkout. By completing a purchase you agree to our Shipping & Delivery Policy, which explains delivery times, authority to leave, bulky items and transit issues.

What is your returns and refund policy?

Our Refund & Returns Policy explains how change-of-mind returns, faulty or damaged goods and non-returnable products are handled under Australian Consumer Law. All returns require valid proof of purchase.

What is Freshway Supplies’ liability if something goes wrong?

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, lost profits or delays caused by third parties. Our liability is generally limited to the amount you paid for the product or service, and nothing in our Terms limits your rights under the Australian Consumer Law.

Can I use content from your website?

No. All images, text, graphics, logos and product information on our website are protected intellectual property owned by Freshway Supplies or our licensors and cannot be copied, reproduced or distributed without our written consent.

How can I contact you about these Terms?

You can contact us at support@freshwaysupplies.com.au or by phone on 1300 567 002. Our postal address is 208 Princes Highway, Arncliffe NSW 2205.