FRESHWAY SUPPLIES – PRIVACY POLICY

LAST UPDATED: 2025

Freshway Supplies (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store and protect your information when you visit our website or make a purchase from us.

1. Who We Are

Freshway Supplies is an Australian business providing cleaning supplies and related products. For the purposes of this policy, our website is https://freshwaysupplies.com.au. You may contact us at support@freshwaysupplies.com.au, 1300 567 002, or by mail at 208 Princes Highway, Arncliffe NSW 2205.

2. Information We Collect

When you browse our website, we automatically collect certain information about your device. This includes details about your web browser, IP address, time zone and basic cookie data. As you navigate the site, we may also collect information about the pages or products you view, how you interact with the website, and what websites or search terms brought you to us. We refer to this as “Device Information.”

When you place an order or attempt to place an order, we collect information you provide such as your name, billing and shipping addresses, payment method details (processed securely through third-party platforms), email address and phone number. We refer to this as “Order Information.”

Together, Device Information and Order Information form your “Personal Information.”

3. How We Collect Personal Information

We collect personal information when you use our website, place an order, create an account, subscribe to communications, contact us, or interact with any of our forms. Device Information is collected automatically through cookies, log files, web beacons and similar technologies.

4. How We Use Personal Information

We use Order Information to process your purchase, including payment handling, arranging shipping and providing order confirmations or invoices. We may also use it to communicate with you, manage customer support, screen for potential fraud and, if you choose to receive marketing, send you updates and offers.

Device Information helps us detect fraud, improve the functionality of our website, monitor customer browsing patterns and evaluate the success of marketing and advertising campaigns.

5. Sharing Your Personal Information

We may share your Personal Information with service providers who assist us in operating our business. These may include Shopify (our e-commerce platform), payment processors, delivery companies, analytics and marketing partners, and IT support providers. We may also share information when required to comply with applicable laws or respond to lawful requests.

We do not sell, rent or trade your personal information.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies allow us to understand how visitors interact with the site, remember your preferences and improve performance. You may choose to disable cookies through your browser settings, but doing so may affect how the site functions.

7. Data Security

We take reasonable steps to ensure your personal information is protected from unauthorised access, misuse, alteration or disclosure. This includes secure hosting through Shopify, encrypted payment processing and restricted internal access.

8. Data Retention

We retain Order Information for as long as necessary to meet business and legal requirements, including taxation and record-keeping obligations. If you wish for your information to be deleted, you may contact us at any time.

9. Your Rights

You may request access to the personal information we hold about you or ask that it be corrected if it is inaccurate. You may also request deletion where permitted by law, or opt out of marketing communications. Follow the unsubscribe instructions in any email or contact us directly to update your preferences.

10. International Transfers

Because we use platforms such as Shopify, Google and Meta, your information may be transferred outside Australia. These service providers follow strict data protection standards to safeguard your information.

11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or to meet legal requirements. The most current version will always be available on our website.

12. Contact Us

For privacy enquiries, access requests or complaints, please contact us:

Email: support@freshwaysupplies.com.au
Phone: 1300 567 002
Address: 208 Princes Highway, Arncliffe NSW 2205

Frequently Asked Questions

Why does Freshway Supplies collect personal information?

We collect personal information to process orders, arrange shipping, provide customer support, improve our website performance and comply with Australian legal requirements.

What information do you collect when I place an order?

We collect your name, billing and shipping address, contact details and payment method information processed securely through third-party providers. We do not store full credit card numbers.

What information is collected automatically when I visit the website?

We automatically collect Device Information such as IP address, browser type, time zone, cookies, browsing behaviour and how you interact with our website.

Do you share my personal information with third parties?

Yes, but only with trusted service providers such as Shopify, payment processors, delivery companies, analytics tools and IT platforms needed to operate our business. We never sell personal information.

How does Freshway Supplies protect my data?

We use secure hosting, encrypted payment processing, restricted access systems and other security measures to protect your personal information from unauthorised access or misuse.

Can I request access to my personal information?

Yes. You may request access to the information we hold about you and ask for corrections or deletion where legally permitted. Contact us using the details provided in our Privacy Policy.

How can I opt out of marketing emails?

Every marketing email includes an unsubscribe link. You may also contact us directly to update your communication preferences.

How long do you keep my data?

We retain order information for as long as required for business, taxation and legal record-keeping purposes unless you request deletion.

Do you use cookies?

Yes. Our website uses cookies and analytics tools to improve user experience, track website performance and support advertising. You may disable cookies in your browser settings.

Can my data be transferred overseas?

Yes. Because we use platforms such as Shopify, Google and Meta, some information may be transferred outside Australia. These providers follow strict data protection standards.