Who We Are
Freshway Supplies is an Australian business providing cleaning supplies and related products.
For the purposes of this policy, our website is https://freshwaysupplies.com.au.
You may contact us at support@freshwaysupplies.com.au, 1300 567 002, or by mail at 208 Princes Highway, Arncliffe NSW 2205.
Information We Collect
When you browse our website, we automatically collect certain information about your device.
This includes details about your web browser, IP address, time zone and basic cookie data.
As you navigate the site, we may also collect information about the pages or products you view, how you interact with the website, and what websites or search terms brought you to us.
We refer to this as “Device Information.”
When you place an order or attempt to place an order, we collect information you provide such as your name, billing and shipping addresses, payment method details (processed securely through third-party platforms), email address and phone number.
We refer to this as “Order Information.”
Together, Device Information and Order Information form your “Personal Information.”
How We Collect Personal Information
We collect personal information when you use our website, place an order, create an account, subscribe to communications, contact us, or interact with any of our forms.
Device Information is collected automatically through cookies, log files, web beacons and similar technologies.
How We Use Personal Information
We use Order Information to process your purchase, including payment handling, arranging shipping and providing order confirmations or invoices.
We may also use it to communicate with you, manage customer support, screen for potential fraud and, if you choose to receive marketing, send you updates and offers.
Device Information helps us detect fraud, improve the functionality of our website, monitor customer browsing patterns and evaluate the success of marketing and advertising campaigns.
Data Security
We take reasonable steps to ensure your personal information is protected from unauthorised access, misuse, alteration or disclosure.
This includes secure hosting through Shopify, encrypted payment processing and restricted internal access.
Data Retention
We retain Order Information for as long as necessary to meet business and legal requirements, including taxation and record-keeping obligations.
If you wish for your information to be deleted, you may contact us at any time.
Your Rights
You may request access to the personal information we hold about you or ask that it be corrected if it is inaccurate.
You may also request deletion where permitted by law, or opt out of marketing communications.
Follow the unsubscribe instructions in any email or contact us directly to update your preferences.
International Transfers
Because we use platforms such as Shopify, Google and Meta, your information may be transferred outside Australia.
These service providers follow strict data protection standards to safeguard your information.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or to meet legal requirements.
The most current version will always be available on our website.
Contact Us
For privacy enquiries, access requests or complaints, please contact us:
- Email: support@freshwaysupplies.com.au
- Phone: 1300 567 002
- Address: 208 Princes Highway, Arncliffe NSW 2205