Change-of-Mind Returns
We accept change-of-mind returns within 7 days of purchase, provided the item is in its original condition.
Products must be unopened, unused, in original packaging, and include all accessories.
Returned items that do not meet these conditions may be rejected.
Shipping costs for returning an item are the responsibility of the customer.
Freight charges for the original delivery are non-refundable.
In some cases, we may deduct the cost of outbound and return shipping from the refund amount.
To request a return, please contact us through the contact details provided on our website or in your order confirmation email.
Proof of Purchase
All returns, refunds, exchanges, or warranty enquiries must be accompanied by a valid proof of purchase.
This may include an original register receipt, an online order confirmation, or a delivery invoice.
Returns cannot be processed without proof of purchase.
7-Day Money Back Guarantee
Our 7-Day Money Back Guarantee applies to all products purchased through our website.
The guarantee period begins on the date the item is delivered.
If there is no delivery confirmation, the date will be considered three business days after dispatch.
When a refund is approved under this guarantee, we will refund the product purchase price only.
Delivery, postage, freight and shipping fees are not refundable.
Orders cancelled after goods have been dispatched will be handled in accordance with this guarantee.
Returned goods must be in original packaging, include all components and accessories, and be in resalable condition.
Products That Cannot Be Returned
For safety, hygiene and regulatory reasons, some products cannot be returned unless faulty.
These include chemicals, liquids, powders, opened products, and items that have been used, damaged or altered.
We do not accept change-of-mind returns for any product that has been opened or used.
Exceptions apply only where required under Australian Consumer Law.
Faulty, Damaged or Incorrect Products
If your item arrives damaged, faulty or not as described, please contact us as soon as possible.
We may request photos of the issue to assist with assessment.
Where a product is found to be faulty under Australian Consumer Law, we will arrange a replacement, repair or refund.
Faults caused by misuse, improper handling or failure to follow instructions are not considered manufacturing defects.
How to Return an Item
Items purchased online may be returned by post to the following address:
RETURNS
Freshway Supplies
208 Princes Highway
Arncliffe NSW 2205
Phone: 1300 567 002
Please include your name, contact details and order number inside the parcel to avoid delays in processing.
Processing Your Refund
Once your returned item has been received and inspected, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed to the original payment method.
Processing times may vary depending on your bank or payment provider.
Policy Updates
Freshway Supplies may update this Refund & Returns Policy from time to time to reflect operational changes or legal requirements.
The most current version will always be available on our website.
Contact Us
For return enquiries, refund requests or further assistance, please contact us:
- Email: support@freshwaysupplies.com.au
- Phone: 1300 567 002
- Address: 208 Princes Highway, Arncliffe NSW 2205