Before Returning an Item
We recommend that you inspect all goods upon delivery to ensure they match your order and arrive in good condition.
If you believe an item has been delivered incorrectly, damaged in transit, or is faulty, please contact us as soon as possible with details of the issue.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, unsafe, or significantly different from its description, please contact our team as soon as possible.
Please provide your invoice details, description, and claim details through the application form below so our team can assess the claim and arrange an appropriate resolution.
Change of Mind
Freshway does not offer refunds for change-of-mind purchases.
However, we may offer an exchange or store credit provided that:
- The request is made within 7 days of purchase or delivery.
- Valid proof of purchase (invoice/order confirmation) is provided.
- The item is unused, unopened, and in its original condition and packaging.
Please note that customers are responsible for arranging and paying all freight and shipping costs associated with returning goods to Freshway.
Exchanges
Eligible products may be exchanged for another item of equal or greater value, subject to stock availability. Where the replacement item is of greater value, the customer will be required to pay the difference.
How to Return an Item & Form
Approved items may be returned by post to: 208 Princes Highway, Arncliffe NSW 2205.
Returns form
If all items received match the requirements of this policy, the return conditions will be actioned based on the outlined in your completed returns form.
Policy Updates
Freshway Supplies may update this Policy from time to time to reflect operational changes or legal requirements.
Contact Us
- Email: support@freshwaysupplies.com.au
- Phone: 1300 567 002