Frequently asked questions
Find quick answers about products, ordering, delivery, pickup, repairs, business accounts, and returns. If you still need help, contact our team and we’ll get back to you as soon as possible.
Products and Services
What cleaning products and equipment do you offer?
We supply a wide range of cleaning and janitorial products for both home and commercial use. Our range includes cleaning chemicals, paper consumables, bins and liners, janitorial tools, vacuum cleaners, pressure washers, floor care machines, and accessories.
Do you sell to the public or only to businesses?
Both. We serve domestic customers and businesses of all sizes across Australia—cafés, restaurants, offices, schools, warehouses, facility teams, and professional cleaning companies.
Which brands do you carry?
We stock a variety of trusted brands across consumables and equipment. If you’re looking for a specific brand or model, contact us and we’ll confirm availability or suggest an alternative. You can view our available brands 👉 here .
Do you sell spare parts and accessories for machines?
Yes. We supply many spare parts and accessories such as vacuum bags/filters, hoses, attachments, squeegee rubbers, and other common service items (availability depends on brand/model).
Are Safety Data Sheets (SDS) available for your chemicals?
Yes. You can find all Safety Data Sheets (SDS) 👉 here .
Do you offer eco-friendly or non-toxic cleaning options?
Yes, we stock a range of environmentally conscious options where available. Tell us what you need cleaned and your preference (eco / low-odour / non-toxic) and we’ll recommend suitable products.
Besides products, what services do you provide?
Along with supplying cleaning products and equipment, we also offer service and repairs for many types of cleaning machines. You can visit the Freshway Repairs website by clicking 👉 here .
Orders and Payments
How do I place an order?
You can place an order through our website. If you need help with product selection, bulk ordering, or a quote, contact our team and we’ll assist. Call us on 1300 567 002 or email support@freshwaysupplies.com.au.
What payment methods do you accept?
We accept common payment options used in Australia. Available methods are shown during checkout, and can also be confirmed by our team for manual orders or quotes.
Is there a minimum order amount?
We don’t set a strict minimum order value for most purchases. Some products or delivery options may have minimums depending on size, location, or freight requirements—contact us if you’re unsure.
Are prices listed inclusive of GST?
Unless stated otherwise, prices are shown in AUD and include GST. You’ll see a full breakdown at checkout and receive an invoice/receipt for your records.
Can I cancel or change my order after it’s been placed?
If your order hasn’t been processed or dispatched yet, we can often help. Please contact us as soon as possible with your order details.
Will I receive an order confirmation or invoice?
Yes. You’ll receive an email confirmation after placing your order. Business customers can also request invoices suitable for bookkeeping and GST purposes.
Delivery and Pickup
Do you deliver to Sydney and across Australia?
Yes. We deliver across Australia, including Sydney and regional areas. Delivery options depend on the product, destination, and freight requirements.
How long does delivery take?
Delivery time varies by location and stock availability. We’ll confirm expected dispatch and delivery timing when you order, and tracking is provided where available.
How much does shipping cost?
Shipping is calculated based on weight/size and your postcode. You’ll see shipping costs at checkout (or we’ll confirm it for quoted/manual orders).
Can I pick up my order instead of having it delivered?
Yes. Pickup is available from our business address 208 Princes HWY Arncliffe NSW 2205. Place your order and select pickup if available, or contact us and we’ll confirm when it’s ready to collect.
Can I track my order once it’s shipped?
Yes—if tracking is available for your shipment, we’ll send tracking details once your order has been dispatched.
What if my delivery arrives damaged or incomplete?
Contact us as soon as possible with your order number and photos (if applicable). We’ll organise a replacement, credit, or the best solution depending on the issue.
Repairs and Maintenance
Do you offer repair services for cleaning equipment?
Yes. We offer service and repairs for a range of cleaning equipment. If your machine needs assessment, contact us and we’ll advise the next steps. You can visit the Freshway Repairs website by clicking 👉 here .
What types of equipment can you repair?
Depending on the model, we can repair equipment such as vacuum cleaners, pressure washers, carpet extractors, floor scrubbers/polishers, wet & dry vacuums, and other commercial cleaning machines.
Which brands do you repair?
We repair many major brands. If you tell us the brand and model, we can confirm if we service it and whether parts are available.
How do I book a repair?
Contact us with the brand, model, and issue description. We’ll advise whether to drop the machine off, arrange pickup (where available), or ship it to our workshop.
How long do repairs usually take?
Turnaround time depends on the fault and parts availability. We’ll provide an estimated timeframe after inspection and keep you updated during the process.
How much will a repair cost?
Repair cost varies depending on the issue and parts needed. We typically provide a quote after assessment, and we’ll only proceed once you approve the repair.
Business Customers and Accounts
Can I open a business account?
Yes. Business accounts may be available for approved customers. Contact us to discuss account setup, recurring orders, and any trade pricing options.
Do you offer bulk discounts or wholesale pricing?
Yes. If you’re ordering larger quantities or purchasing regularly, contact us for a tailored quote and we’ll provide the best pricing for your volume.
Can you help build a supply list for my business?
Absolutely. Tell us your business type, site size, and cleaning routine and we can recommend a practical standard list to keep you stocked.
Do you support multi-site businesses?
Yes. We can help standardise products across locations and coordinate delivery/pickup options depending on each site’s needs.
Returns and Refunds
What is your returns policy?
Returns are handled in line with Australian Consumer Law. If you need to return an item, contact us with your order number and we’ll advise the best option based on the product type and condition.
What if I ordered the wrong item?
If your order hasn’t shipped, we may be able to change it. If it has shipped, contact us and we’ll advise next steps based on the product and return eligibility.
What if a product is faulty?
Let us know as soon as possible. We’ll assess and provide a replacement, refund, or repair where applicable under Australian Consumer Law and any manufacturer warranty.
What information should I include when requesting a return?
Please include your order number, the product name, the reason for the return, and photos if the item is damaged or faulty. This helps us resolve it faster.
Contact and Support
How can I contact Freshway Supplies?
Use the Contact page on our website or email us with your enquiry. Include your postcode and what you need, and our team will respond as quickly as possible.
I’m not sure which product I need — can you help?
Yes. Tell us what you’re cleaning, the surface type, and any preferences (eco, fragrance-free, disinfectant, etc.). We’ll recommend options that suit your needs and budget.
What details should I include when asking for help?
For orders: item names/quantities and delivery suburb/postcode. For repairs: brand/model and a clear description of the issue (photos/videos help a lot).
Still have a question? Contact our team via the website Contact page and we’ll help you out. Call us on 1300 567 002 or email support@freshwaysupplies.com.au.
About This Page
Welcome to the Freshway Supplies Frequently Asked Questions (FAQ) page. This page is designed to help customers quickly find answers about Freshway Supplies products and services, including cleaning supplies, janitorial products, commercial cleaning chemicals, paper consumables, bins and liners, spare parts, and cleaning equipment. You’ll also find information about ordering online, payment options, GST pricing, bulk orders, and business accounts.
Our FAQ covers delivery across Australia, including shipping costs, delivery timeframes, order tracking, and local pickup from our Victoria location. For customers using cleaning machines, this page also includes details about equipment servicing and repairs, including what types of machines we repair, common repair questions, and how to book a repair or service.
Whether you’re buying for home, a café, restaurant, office, warehouse, school, factory, or a professional cleaning business, this FAQ page provides clear guidance on delivery, pickup, returns and refunds, trade support, and customer service. If you can’t find the answer you need, contact Freshway Supplies and our team will assist with product recommendations, orders, and support.
Frequently Asked Questions
What is the Freshway Supplies FAQ page about?
This FAQ page provides answers to common questions about Freshway Supplies, including products, services, ordering, delivery, repairs, and customer support.
Who is this FAQ page designed for?
This page is designed for both domestic customers and businesses, including cafés, restaurants, offices, warehouses, schools, and professional cleaning companies.
What topics are covered in the Freshway Supplies FAQs?
Topics include cleaning products, equipment, ordering and payments, delivery across Australia, pickup options, returns, business accounts, and repair services.
Does the FAQ explain delivery and pickup options?
Yes. The FAQ covers delivery Australia-wide as well as pickup from the Freshway Supplies location in Victoria.
Is information about equipment repairs included?
Yes. The FAQ includes information about servicing and repairing cleaning equipment, including how to arrange a repair.
Does this page include guidance for business customers?
Yes. Business customers can find information about bulk ordering, trade accounts, ongoing supply solutions, and tailored support.
Are returns and refunds explained on this page?
Yes. The FAQ outlines how returns and refunds are handled in accordance with Australian Consumer Law.
Can customers find safety and compliance information here?
Yes. The FAQ directs customers to safety information such as Safety Data Sheets and safe product usage.
Does the FAQ help customers choose the right products?
Yes. The FAQ provides general guidance and directs customers to contact Freshway Supplies for product recommendations and advice.
What should I do if my question is not answered on this page?
If your question is not covered, you can contact the Freshway Supplies team directly for further assistance.