SHIPPING & DELIVERY

Pickups are available with prior arrangements only, please contact us before you come to the warehouse for pick up.

For residential deliveries we request an authority to leave goods in a safe place if customers aren't at home, so a re-delivery fee isn't incurred. To avoid any issues with delivery it is advised to specify a business address.

ORDER VALUE	FREIGHT COST - AU	FREIGHT COST - NZ
$1 - $150	Calculated	Contact us for pricing
>$150	Calculated	Contact us for pricing

*chemicals & large-bulky items are excluded from free shipping offer

DELIVERY*

Dispatch of goods is arranged through Freshway Cleaning Supplies
Bulky items or Delivery to remote parts of Australia (TAS, WA, NT, SA) may incur additional delivery cost
Cleaning chemicals and oversized parcels exclude FREE SHIPPING offer and attract additional freight cost
Please allow up to 7 working days for delivery, although in most cases delivery is within 1-3 days.
No weekend or after hours delivery available unless requested.
Freshway Cleaning Supplies is not directly liable for any loss, theft, or damage to any goods during the transit.
Replacements or repairs of items are sent by prepaid postage.
If problems do arise, please contact us, and we will endeavor to resolve any issues.
Large parcels won't be processed to delivery in PO BOX address
All parcels with be delivered with standard Road freight and authority to leave at premises unless otherwise specified.
We can organise same day delivery for Sydney metro for additional fee

Shipping & Delivery
Please see the above for shipping costs or contact us for further quote.
PICK-UPS ARE AVAILABLE with prior arrangements only! Please contact us before you come to warehouse pick up.
Item will not ship until payment has been received in full.

Click & Collect:
Want to skip the wait and save on delivery? Select Click & Collect for free in-store pickup at our Arncliffe Location. Remember, this option is for pickup only. If you select it for delivery, we'll need to confirm your preferred delivery method and any associated charges before processing your order. Misusing this option to circumvent delivery fees can result in a delay to your order or cancellation.

Product Information

1. What types of cleaning equipment do you offer?

We supply a wide range of commercial cleaning machines, including vacuum cleaners (backpack, wet & dry, HEPA), floor polishers, carpet extractors, pressure washers, and more.

2. Do you offer eco-friendly cleaning products?

Yes, we provide environmentally friendly chemical options that comply with Australian safety and environmental standards.

3. Can I request product demos before purchasing?

Definitely! We offer in-store demos and can sometimes arrange on-site demonstrations.

4. Do you stock spare parts for your machines?

Yes, we keep an inventory of common spare parts and can arrange repairs or replacements.

5. What warranty comes with your cleaning machines?

Most new machines come with a manufacturer’s warranty, typically covering parts and labor for a set period. Refurbished items include a limited service-backed warranty to ensure reliability.

6. Can I get detailed specifications for your products?

Absolutely. Each product page contains full specifications, and you can contact us for further details or datasheets.

7. Do you provide Safety Data Sheets (SDS) for your products?

Yes, we provide up-to-date Safety Data Sheets (SDS) for all our cleaning chemicals.

Ordering and Shipping

1. Is there a minimum order value for free shipping?

Check our Shipping Policy for details.

2. How long does shipping take?

Standard delivery typically takes 3–7 business days depending on your location.

3. Is express shipping available?

Yes, expedited shipping options are available for urgent orders—please contact customer support to arrange. We can offer same day service for Sydney wide

4. Do you offer bulk pricing for large or recurring orders?

Yes, Simply fill out our Bulk Pricing Request Form with your product list and quantity needs, and our team will provide you with a tailored quote.

5. Can I change my order after placing it?

Please contact us immediately if you need to change or cancel your order. Changes may not be possible once processing begins.

6. Can I track my order?

Currently, we do not offer order tracking. For updates, please contact our team directly, and we’ll assist you with your order status.

Returns and Exchanges

1. What is your returns policy?

We accept returns within 14 days for unused items in original condition. Check out Refund Policy details.

2. Are return shipping costs refundable?

Return shipping is generally at the customer's expense unless the product was faulty or damaged on arrival.

3. How long does it take to process a return refund?

Refunds are processed within 7 business days after we receive and inspect the returned item.

4. What if I return an item without a receipt?

A receipt or proof of purchase is required to process returns or exchanges.

Repairs and Servicing

1. Do you offer repair services for your machines?

Yes, we provide repair and servicing for vacuums, floor machines, and other equipment purchased from us.

2. How do I request a repair?

Contact customer support with details of the issue; we’ll guide you through the process.

3. Is there a warranty on repairs?

Yes, repairs come with a limited warranty on parts.

4. How long does a typical repair take?

Most repairs are completed within 5–10 business days depending on parts availability.

5. Is onsite repair available?

Unfortunately we are unable to attend site for repairs or maintenance.

7. Do you sell spare parts?

Yes, many common replacement parts are available for purchase.

Customer Support

1. What are your customer support hours?

Support is available Monday to Friday, 9 AM to 4 PM AEST.

2. Do you have a physical store I can visit?

Yes, visit us during business hours to see products and get in-person advice.