As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from FreshwaySupplies. In accordance with Australian Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange, or you may keep the item and seek compensation for any drop in the value of the product.
We supply a wide range of commercial cleaning machines, including vacuum cleaners (backpack, wet & dry, HEPA), floor polishers, carpet extractors, pressure washers, and more.
Yes, we provide environmentally friendly chemical options that comply with Australian safety and environmental standards.
Definitely! We offer in-store demos and can sometimes arrange on-site demonstrations.
Yes, we keep an inventory of common spare parts and can arrange repairs or replacements.
Most new machines come with a manufacturer’s warranty, typically covering parts and labor for a set period. Refurbished items include a limited service-backed warranty to ensure reliability.
Absolutely. Each product page contains full specifications, and you can contact us for further details or datasheets.
Yes, we provide up-to-date Safety Data Sheets (SDS) for all our cleaning chemicals.
Check our Shipping Policy for details.
Standard delivery typically takes 3–7 business days depending on your location.
Yes, expedited shipping options are available for urgent orders—please contact customer support to arrange. We can offer same day service for Sydney wide
Yes, Simply fill out our Bulk Pricing Request Form with your product list and quantity needs, and our team will provide you with a tailored quote.
Please contact us immediately if you need to change or cancel your order. Changes may not be possible once processing begins.
Currently, we do not offer order tracking. For updates, please contact our team directly, and we’ll assist you with your order status.
We accept returns within 14 days for unused items in original condition. Check out Refund Policy details.
Return shipping is generally at the customer's expense unless the product was faulty or damaged on arrival.
Refunds are processed within 7 business days after we receive and inspect the returned item.
A receipt or proof of purchase is required to process returns or exchanges.
Yes, we provide repair and servicing for vacuums, floor machines, and other equipment purchased from us.
Contact customer support with details of the issue; we’ll guide you through the process.
Yes, repairs come with a limited warranty on parts.
Most repairs are completed within 5–10 business days depending on parts availability.
Unfortunately we are unable to attend site for repairs or maintenance.
Yes, many common replacement parts are available for purchase.
Support is available Monday to Friday, 9 AM to 4 PM AEST.
Yes, visit us during business hours to see products and get in-person advice.
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