- Shipping & Delivery
- Please see the above for shipping costs or contact us for further quote.
- PICK-UPS ARE AVAILABLE with prior arrangments only! Please contact us before you come to warehouse pick up.
- Item will not ship until payment has been received in full.
- Dispatch of goods is arranged through Freshway Cleaning Supplies.
- All parcels will be despatched with Standard Delivery with any freight couriers like TNT, Toll, Fastway, Australia Post and others unless otherwise advised and pre-arranged by customer
- All parcels will be sent with Authority to Leave (ATL) at customer premises unless otherwise specified. For signature delivery, redelivery & parcel redirection, customer must always contact Freshway Supplies and advise us. Please note: The change of delivery options may attract additional fees. The redelivery fee is $35 per attempt of delivery.
- Please allow up to 10 working days for delivery, although in most cases delivery is within 2-3 days.
- No weekend or after hours delivery available.
- Freshway Supplies is not directly liable for any loss, theft, or damage to any goods.
- Replacements, or repairs of items are sent by prepaid postage.
- If problems do arise, please contact us, and we will endeavour to resolve any issues.
- Returns & Replacements
Proof of Purchase
Please note that all returns, refunds, exchanges or repair requests must be accompanied by any of the following
- Original register receipt (no photocopies accepted)
- Proof of Purchase (included with all online purchases and Click & Collect)
Change of mind
If you have changed your mind about your purchase, Vacuumparts will be pleased to offer you a refund or exchange provided that:
- You have produced satisfactory Proof of Purchase;
- The item is in a saleable condition;
The quickest and easiest way to return a product, whether purchased online or instore is to go to our Arncliffe warehouse.
For products purchased online, you may also return the item by sending it to:
208 Princes Hwy Arncliffe, NSW 2205 .
Tel: 1300 567 002
We accept following methods of payment:
- Bank deposit (contact us for more Detail)
- Ring us on 1300 567 002 for Credit Card Payment
- Accounts ( You must have an account with us )