Shipping & Delivery

• Please see the above for shipping costs or contact us for further quote.
• PICK-UPS ARE AVAILABLE with prior arrangements only! Please contact us before you come to warehouse pick up.
• Item will not ship until payment has been received in full.

Delivery:

• Dispatch of goods is arranged through Freshway Cleaning Supplies.
• All parcels will be despatched with Standard Delivery with any freight couriers like TNT, Toll, Fastway, Australia Post and others unless otherwise advised and pre-arranged by customer
• All parcels will be sent with Authority to Leave (ATL) at customer premises unless otherwise specified. For signature delivery, redelivery & parcel redirection, customer must always contact Freshway Supplies and advise us. Please note: The change of delivery options may attract additional fees. The redelivery fee is $35 per attempt of delivery.
• Please allow up to 10 working days for delivery, although in most cases delivery is within 2-3 days.
• No weekend or after hours delivery available.
• Freshway Supplies is not directly liable for any loss, theft, or damage to any goods.
• Replacements, or repairs of items are sent by prepaid postage.
• If problems do arise, please contact us, and we will endeavour to resolve any issues.

Returns & Replacements

Proof of Purchase

Please note that all returns, refunds, exchanges or repair requests must be accompanied by any of the following

• Original register receipt (no photocopies accepted)
• Proof of Purchase (included with all online purchases and Click & Collect)

Change of mind

If you have changed your mind about your purchase, Freshway Supplies will be pleased to offer you a refund or exchange provided that:

• You have produced satisfactory Proof of Purchase;
• The item is in a saleable condition;
• The return postage cost is paid by you
• The refund will exclude the original freight cost to you
• In some cases, special order times re-stock fees will apply
• Sale, special order, clearance products & those with hygiene risks are not applicable for the return

Return Locations

The quickest and easiest way to return a product, whether purchased online or instore is to go to our Arncliffe warehouse.

For products purchased online, you may also return the item by sending it to:

Returns

208 Princes Hwy Arncliffe, NSW 2205 .

Tel: 1300 567 002

Payment

We accept following methods of payment:

1. PayPal
2. Cash
3. Bank deposit (contact us for more Detail)
4. Ring us on 1300 567 002 for Credit Card Payment
5. Accounts ( You must have an account with us )